TERMS & CONDITIONS

YOUR RENTAL INCLUDES:

Third party liability insurance at the highest rate. Unlimited Mileage for ALL cars. Location fee. 24 Hours Road assistance. 18 % VAT (Local tax).

NO NEED FOR DEPOSIT:

No Need for DEPOSIT (For Tourists and Macedonian Citizens who live and work in EU Countries, USA etc.). Payment is possible with Cash on Car Pick-Up, also with Credit or Debit Cards. The Lessor reserves the right to request a deposit for any vehicle at its sole discretion.

CHANGES IN THE RESERVATION:

Reservations can be changed up to 48 hours before the rental period.

CANCELLATION POLICY:

Booking can be cancelled with a full refund up to 48 hours before the rental starts, with a full refund of the amount that you have paid for the reservation. Minimal number of rental days in July, August, December and January is 7 days, if booking is made for less than 7 days for mentioned months, the lessor reserves the right to cancel the reservation.

TERMS OF RENTING:

Vehicles are normally rented at Skopje International Airport (Meet & Greet). If you wish, we can deliver the car at any place or the borders of Macedonia, for some additional pick up/collection fee. If the car is rented at or returned from any place in Macedonia (except our office in Skopje down town, and Skopje airport) Upon signing the Contract, the car passes an inspection and findings are made and recorded in the contract. Upon returning the car by the client, an authorized employee of the company inspects the car, and if he finds losses and damages caused by Renter’s fault and not covered by the insurance policy, the amount can be paid on the spot.

RENTING PRICE:

All prices are in EURO. The rental period is counted for 24 hours as of the time of renting. If the return of the car is delayed within 1 hour, with some appropriate reason, you will not be charged. In case of delay for more than 1 hour 100% of the rent due per 1 day should be paid. NO HIDDEN CHARGES! We offer a wide range of vehicles of different classes and models. All vehicles have passed careful technical inspections; they are fully equipped, with air-conditioning, central door lock, air bag, ABS, power windows, etc. and any other compulsory equipment (first aid kit, fire extinguisher, triangle, tire wrench). All cars are insured. They are covered against third party liability at the highest rate.

REQUIREMENTS FOR THE RENTER:

Renter must be between 21 and 65 years old, must have valid personal documents – passport and driver license, with driving practice of minimum 2 years. The rented car may be driven only by the persons entered in and authorized by the Rental Contract. We do not charge extra for second driver, but require that you inform us if there will be other driver, so we can put them on the rental contract. In certain occasions we can make exception for drivers below 20 years of age, but additional deposit will be needed. If your license is not in Roman alphabet (i.e. Arabic, Greek, Russian or Chinese) you need to bring an International Driver license and your domestic license. If you’re renting abroad (outside the EU) International drivers license is usually required regardless of the alphabet. International driver’s license must be accompanied by the original domestic license of the driver.

TECHNICAL PROBLEMS:

The cars available for renting are well maintained and kept in very good technical condition. However technical problem may appear. In case of technical problem, the client has to contact us on the EMERGENCY TELEPHONE NUMBERS which are written on the renting contract. If the problem is minor and the car is moving we may ask the client to drive it to the first available garage on the road to fix the problem. At the end of the renting period the client has to show us an invoice from the garage and we will refund the amount spent for the repair. If a big technical problem appears we will send immediately our service truck with another similar car to change the broken one.

GENERAL TERMS OF PROTECTION PLANS:

At vehicle pick up it is important to choose some type of extra coverage, there are different coverage packages which are adjusted to your needs and abilities, from decreased damage excess to no excess at all.

CDW

Collision Damage Waiver limits the driver’s responsibility for damages done to the vehicle.

The customer is only responsible for the following amounts:

*750,00 € (ALL VEHICLE CATEGORIES)

The damage done to the vehicle will be charged according to the repair price list available in our offices.

THEFT PROTECTION (TP)

Theft protection (TP) limits the driver’s responsibility in cases of vehicle theft or damages done due to theft or attempted theft to the excess amount, which is subject to the terms of the rental agreement. TP does not cover personal belongings:

*750,00 € (ALL VEHICLE CATEGORIES)

PASSENGER COVERAGE (PAI)

By paying an added daily passenger coverage fee, the driver and passengers are covered in cases of disability or death to the amount stated in current insurance regulations and rules.

Risk and user responsibility can be limited to accepting the following additions.

CDW +

Collision Damage Waiver plus reduces the damage excess to the following limits:

*750,00 € (ALL VEHICLE CATEGORIES)

SUPER COLLISION DAMAGE WAIVER (SCDW)

Is coverage that reduces responsibility to 0 in case of damage to the vehicle body.

WUG

Wheels, undercarriage and glass protection is complete coverage for damage done to the undercarriage, glass, and wheels of the vehicle.

IN CASE OF A TRAFFIC ACCIDENT, THEFT, ENGINE BREAKDOWN OR SIMILAR

The client is obliged to:

*keep the vehicle safe until the time it is picked up by the lessor.

*take the names and addresses of every witness and participant.

*call the police and procure their record except in the case of motor breakdown.

*give a statement as soon as possible in the nearest office of the lessor.

In the case that the user does not procure a police report, all selected insurance protection plans such as TP / CDW, CDW + or SCDW are considered invalid due to the client’s failure to comply with the provisions of the rental agreement and general terms and conditions.

Costs that are not covered by GLOBAL and cannot be covered by any additional coverage .

*Loss or theft of luggage and or personal items from the vehicle

*Parking tickets or fines, traffic violations and such

*Costs due to the wrong fuel type usage

*Expenses for lost, stolen or damaged car keys

*Expenses for lost, stolen or damaged car documents

*Expenses due to negligence – empty battery

*Expenses due to damage to the car’s interior

*Costs of lost equipment (spare tire, tire repair kit, bunker shelves, document etui, driver’s manual)

*Expenses due to damage to additional equipment

*Expenses due to car misuse

*Expenses due to ignoring instruction for car maintenance stated in the cars service book

*Expenses to the vehicle under the influence of alcohol or drugs

*Costs of car extraction from inaccessible areas (e.g. extraction from mud due to traveling outside regular road infrastructure)

*Expenses incurred by using dirt roads

*Expenses incurred by car racing or cars participation in sport events

*Expenses due to overburdening the car with people or cargo

*Damage costs caused by a person not stated in the contract as the main or additional driver

*Costs created in cases when the main driver or additional driver stated in the rental contract does not have a valid driver’s license or has a ban on driving motor vehicles.

*Other: damaged windscreen wipers or locks, loss or theft of outside parts of the vehicle without a police record, damage costs incurred by usage of roof carriers or luggage on carriers, damage caused by improper handling of luggage and or putting cargo or luggage on the roof, hood etc., as well as expenses caused by ignoring sound and visual warnings of the vehicle.

Lost key

In the case that the lessee has lost the car key, a fee of 300,00 € and more (depends on a vehicle model) will be applied.

Lost documentation or registration plates

In the case of lost or stolen vehicle documentation/ registration plates, a fee of 150.00 € will be applied.

The police report is mandatory.

Vehicle Cleaning

In case the vehicle requires a special cleaning procedure after drop-off (i.e. smell removal, animal hair, spillage of liquids), a minimum fee of 80.00 € will be charged.

Don’t smoke in vehicles

The penalty for smoking in the vehicle is 75,00 €.

VERY IMPORTANT!

Any of selected insurance protection plans is not valid in the following cases:

1. While use of alcohol, narcotics, intoxicating drugs, drugs that affect consciousness and motor skills.

2. If in case of accident or damage there is no police or european report.

3. For paid transport of passenger, any cargo, animals or underlease.

4. The Renter deliberately damages the car or its accessories.

5. For push / pull of any objects or vehicles.

6. By person(s) not listed in rental contract.

7. For test drive, competitions, racing.

8. Driving Off Road.